{"id":44868,"date":"2025-02-17T05:00:00","date_gmt":"2025-02-17T04:00:00","guid":{"rendered":"https:\/\/www.mzone.cz\/?p=44868"},"modified":"2025-02-14T20:22:18","modified_gmt":"2025-02-14T19:22:18","slug":"reklamace-jak-spravne-reklamovat-zbozi-objednane-online","status":"publish","type":"post","link":"https:\/\/www.mzone.cz\/en\/reklamace-jak-spravne-reklamovat-zbozi-objednane-online\/","title":{"rendered":"Jak spr\u00e1vn\u011b reklamovat zbo\u017e\u00ed objednan\u00e9 online"},"content":{"rendered":"<p><strong>N\u00e1kupy p\u0159es internet jsou dnes samoz\u0159ejmost\u00ed. Po lednov\u00fdch n\u00e1kupech, kdy jsme si dop\u0159\u00e1li v\u00fdhodn\u00e9 pov\u00e1no\u010dn\u00ed slevy, p\u0159ich\u00e1z\u00ed ot\u00e1zka, co d\u011blat, kdy\u017e objednan\u00e9 zbo\u017e\u00ed nespln\u00ed o\u010dek\u00e1v\u00e1n\u00ed nebo vykazuje vady. Reklamace m\u016f\u017ee b\u00fdt stresuj\u00edc\u00edm procesem, ale pokud zn\u00e1te sv\u00e1 pr\u00e1va a spr\u00e1vn\u00fd postup, m\u016f\u017ee b\u00fdt cel\u00fd proces mnohem jednodu\u0161\u0161\u00ed.<\/strong><\/p><br>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1kladn\u00ed pr\u00e1va p\u0159i reklamaci online n\u00e1kup\u016f?\u00a0<\/h2>\n\n\n\n<p>Z\u00e1kladn\u00edm pravidlem, kter\u00e9 by m\u011bl ka\u017ed\u00fd z\u00e1kazn\u00edk zn\u00e1t, je dvoulet\u00e1 z\u00e1konn\u00e1 z\u00e1ruka, kter\u00e1 se vztahuje na v\u011bt\u0161inu zakoupen\u00e9ho zbo\u017e\u00ed. Pokud zjist\u00edte vadu na produktu, m\u00e1te pr\u00e1vo ji reklamovat, a to i u zbo\u017e\u00ed zakoupen\u00e9ho online. \u201eNav\u00edc m\u00e1te p\u0159i n\u00e1kupu p\u0159es internet mo\u017enost odstoupit od smlouvy do 14 dn\u016f bez ud\u00e1n\u00ed d\u016fvodu \u2013 co\u017e se sice net\u00fdk\u00e1 reklamace jako takov\u00e9, ale m\u016f\u017ee to b\u00fdt vhodn\u00e9 \u0159e\u0161en\u00ed, pokud zbo\u017e\u00ed jednodu\u0161e neodpov\u00edd\u00e1 va\u0161im pot\u0159eb\u00e1m,\u201c uv\u00e1d\u00ed Ond\u0159ej Tyle\u010dek, gener\u00e1ln\u00ed \u0159editel kreativn\u00ed agentury Fairy Tailors.<\/p><br>\n\n\n\n<h2 class=\"wp-block-heading\">Chyby p\u0159i reklamaci a jak se jim vyhnout&nbsp;<\/h2>\n\n\n\n<p>Jednou z nej\u010dast\u011bj\u0161\u00edch chyb z\u00e1kazn\u00edk\u016f je, \u017ee se neobezn\u00e1m\u00ed s reklama\u010dn\u00edmi podm\u00ednkami konkr\u00e9tn\u00edho obchodu. P\u0159esto\u017ee pr\u00e1vo je na va\u0161\u00ed stran\u011b, n\u011bkter\u00e9 obchody maj\u00ed specifick\u00e9 procesy, kter\u00e9 je t\u0159eba dodr\u017eet \u2013 nap\u0159\u00edklad zasl\u00e1n\u00ed zbo\u017e\u00ed na konkr\u00e9tn\u00ed adresu nebo vypln\u011bn\u00ed reklama\u010dn\u00edho formul\u00e1\u0159e.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>D\u016fle\u017eit\u00e9 je tak\u00e9 ov\u011b\u0159it, jak obchod vrac\u00ed pen\u00edze: z\u00e1kon p\u0159edepisuje refundaci v p\u016fvodn\u00ed form\u011b platby, av\u0161ak n\u011bkter\u00e9 obchody mohou nab\u00edzet pouk\u00e1zky na dal\u0161\u00ed n\u00e1kup. S t\u00edm nemus\u00edte souhlasit.\u00a0<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"682\" src=\"https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-1024x682.jpg\" alt=\"Online nakupov\u00e1n\u00ed\" class=\"wp-image-29423\" srcset=\"https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-1024x682.jpg 1024w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-300x200.jpg 300w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-768x512.jpg 768w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-16x12.jpg 16w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-800x533.jpg 800w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-400x267.jpg 400w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-500x333.jpg 500w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-1170x780.jpg 1170w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani-590x393.jpg 590w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2021\/02\/Online-nakupovani.jpg 1217w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure><br>\n\n\n\n<h2 class=\"wp-block-heading\">Dbejte na ochranu osobn\u00edch \u00fadaj\u016f&nbsp;<\/h2>\n\n\n\n<p>P\u0159i reklamaci je z\u00e1sadn\u00ed chr\u00e1nit sv\u00e9 osobn\u00ed \u00fadaje. Ujist\u011bte se, \u017ee poskytujete pouze nezbytn\u00e9 informace \u2013 nap\u0159\u00edklad adresu pro zp\u011btn\u00e9 zasl\u00e1n\u00ed, kontaktn\u00ed \u00fadaje a doklad o n\u00e1kupu. Dejte si pozor na podvodn\u00e9 pokusy o z\u00edsk\u00e1n\u00ed dal\u0161\u00edch \u00fadaj\u016f, zejm\u00e9na b\u011bhem online komunikace. \u201ePokud obchod vy\u017eaduje sken ob\u010dansk\u00e9ho pr\u016fkazu, m\u00e1te pr\u00e1vo to odm\u00edtnout, proto\u017ee takov\u00fd po\u017eadavek b\u00fdv\u00e1 zpravidla neopr\u00e1vn\u011bn\u00fd,\u201c upozor\u0148uje Ond\u0159ej Tyle\u010dek.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Z\u00e1v\u011brem lze \u0159\u00edci, \u017ee nejlep\u0161\u00edm n\u00e1strojem pro \u00fasp\u011b\u0161nou reklamaci je informovanost. Zkontrolujte podm\u00ednky je\u0161t\u011b p\u0159ed n\u00e1kupem, ulo\u017ete si doklad o koupi a pamatujte na sv\u00e1 pr\u00e1va.<\/p>\n<\/blockquote>\n\n\n\n<p>V p\u0159\u00edpad\u011b pot\u00ed\u017e\u00ed se m\u016f\u017eete obr\u00e1tit na \u010ceskou obchodn\u00ed inspekci, kter\u00e1 provozuje poradenskou linku pro spot\u0159ebitele a pom\u016f\u017ee v\u00e1m naj\u00edt \u0159e\u0161en\u00ed. A\u0165 u\u017e nakupujete pro sebe, nebo pro sv\u00e9 bl\u00edzk\u00e9, znalost pravidel v\u00e1s m\u016f\u017ee ochr\u00e1nit p\u0159ed zbyte\u010dn\u00fdm stresem a komplikacemi.<\/p><br>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile is-vertically-aligned-top\" style=\"grid-template-columns:28% auto\"><figure class=\"wp-block-media-text__media\"><a href=\"https:\/\/www.mzone.cz\/umela-inteligence-vite-s-kym-si-pisete-na-e-shopech\/\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-1024x683.jpg\" alt=\"\" class=\"wp-image-25578 size-full\" srcset=\"https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-1024x683.jpg 1024w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-300x200.jpg 300w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-768x512.jpg 768w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-1536x1024.jpg 1536w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-2048x1365.jpg 2048w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-16x12.jpg 16w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-800x533.jpg 800w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-400x267.jpg 400w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-500x333.jpg 500w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-1170x780.jpg 1170w, https:\/\/www.mzone.cz\/wp-content\/uploads\/2020\/12\/Chat-590x393.jpg 590w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<h4 class=\"wp-block-heading\"><a href=\"https:\/\/www.mzone.cz\/umela-inteligence-vite-s-kym-si-pisete-na-e-shopech\/\">V\u00edte, s k\u00fdm si p\u00ed\u0161ete? Na e-shopech st\u00e1le \u010dast\u011bji komunikuje um\u011bl\u00e1 inteligence<\/a><\/h4><br>\n<\/div><\/div>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>N\u00e1kupy p\u0159es internet jsou dnes samoz\u0159ejmost\u00ed. Po lednov\u00fdch n\u00e1kupech, kdy jsme si dop\u0159\u00e1li v\u00fdhodn\u00e9 pov\u00e1no\u010dn\u00ed slevy, p\u0159ich\u00e1z\u00ed ot\u00e1zka, co d\u011blat, kdy\u017e objednan\u00e9 zbo\u017e\u00ed nespln\u00ed o\u010dek\u00e1v\u00e1n\u00ed nebo vykazuje vady. Reklamace m\u016f\u017ee b\u00fdt stresuj\u00edc\u00edm procesem, ale pokud zn\u00e1te sv\u00e1 pr\u00e1va a spr\u00e1vn\u00fd postup, m\u016f\u017ee b\u00fdt cel\u00fd proces mnohem jednodu\u0161\u0161\u00ed. Z\u00e1kladn\u00ed pr\u00e1va p\u0159i reklamaci online n\u00e1kup\u016f?\u00a0 Z\u00e1kladn\u00edm pravidlem, [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":29415,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"kk_blocks_editor_width":"","_kiokenblocks_attr":"","_kiokenblocks_dimensions":"","footnotes":""},"categories":[25],"tags":[2167,806,1531,3901,137,141,482,6292,490,6293,5073],"class_list":["post-44868","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-style","tag-e-shopy","tag-nakupovani","tag-online","tag-podminky","tag-pravidla","tag-rady","tag-rady-a-tipy","tag-reklamace","tag-style","tag-vraceni","tag-zbozi"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jak spr\u00e1vn\u011b reklamovat zbo\u017e\u00ed objednan\u00e9 online - Mzone<\/title>\n<meta name=\"description\" content=\"N\u00e1kupy p\u0159es internet jsou dnes samoz\u0159ejmost\u00ed. Po lednov\u00fdch n\u00e1kupech, kdy jsme si dop\u0159\u00e1li v\u00fdhodn\u00e9 pov\u00e1no\u010dn\u00ed slevy, p\u0159ich\u00e1z\u00ed ot\u00e1zka, co d\u011blat, kdy\u017e objednan\u00e9 zbo\u017e\u00ed nespln\u00ed o\u010dek\u00e1v\u00e1n\u00ed nebo vykazuje vady. Reklamace m\u016f\u017ee b\u00fdt stresuj\u00edc\u00edm procesem, ale pokud zn\u00e1te sv\u00e1 pr\u00e1va a spr\u00e1vn\u00fd postup, m\u016f\u017ee b\u00fdt cel\u00fd proces mnohem jednodu\u0161\u0161\u00ed.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mzone.cz\/en\/reklamace-jak-spravne-reklamovat-zbozi-objednane-online\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak spr\u00e1vn\u011b reklamovat zbo\u017e\u00ed objednan\u00e9 online - Mzone\" \/>\n<meta property=\"og:description\" content=\"N\u00e1kupy p\u0159es internet jsou dnes samoz\u0159ejmost\u00ed. Po lednov\u00fdch n\u00e1kupech, kdy jsme si dop\u0159\u00e1li v\u00fdhodn\u00e9 pov\u00e1no\u010dn\u00ed slevy, p\u0159ich\u00e1z\u00ed ot\u00e1zka, co d\u011blat, kdy\u017e objednan\u00e9 zbo\u017e\u00ed nespln\u00ed o\u010dek\u00e1v\u00e1n\u00ed nebo vykazuje vady. 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